FAQ

First, log into your account. If you do not have an account, we encourage you to create one.

1. Find the product you want to purchase
2. Select the ‘Add to Cart’ button
3. A pop-up window will show up. Hit ‘Continue Shopping’ if you’d like to add more to your purchase or ‘Proceed to Cart’
4. In the upper right-hand corner, click ‘My Cart’ when you completed your shopping experience
5. Enter a discount code if applicable
6. Select the ‘Apply Discount’ button to continue
7. Press ‘Proceed to Checkout’ to proceed with your purchase
8. Enter the address you would like your order shipped to
9. Select your preferred Shipping Method
10. Click Next
11. Verify your Address – pick the suggested or original address
12. Select your preferred payment method
1. Credit/Debit Card – Enter your card information. NOTE: If your billing and shipping address are not the same, please uncheck the box and enter your billing information
2. PayPal Express Checkout – Click the ‘Continue to PayPal’ button at the bottom of the page
13. You will be emailed a receipt for your purchase shortly and receive a tracking number within 1 to 3 business days

Try refreshing your browser first. If you are trying to enter a coupon code that is not valid, you will get a message in red at the top of your screen. To get the latest deals and coupon codes, subscribe to our newsletter HERE.

We accept all major credit cards: Visa, MasterCard, Discover, and American Express. We also accept PayPal.

If you are an existing customer and have payment terms with us, please submit payment to the address below:

Packaging Material Direct, Inc.
DBA PackagingSuppliedByMail.com
6075 Cochran Road, Unit A,
Solon, OH 44139

Make sure that your billing address matches the exact name and address on the credit card you are using for your purchase. For more help, please contact a customer service representative at 440-914-0530.

Sales tax is applied to all qualifying orders. For more detailed information, please visit our Tax Information page.

There is NO minimum order quantity.

Of course! All credit card payment orders are encrypted with SSL and are 100% secured. We do not keep credit card numbers or names on file.

While ordering over the phone, a customer service representative will process your credit card directly into our secured system. It’s our goal to protect our customers and uphold privacy policy laws.

Coupon codes are only valid for orders placed on our website. Discounts will not be honored if the order is placed over the phone or by fax.

Redeem your coupon by providing a code within the designated box before you check out. We encourage customers to subscribe to our newsletter for current deals and coupon codes.

Our coupon codes are only valid during specific product specials or general discount postings. Check out our latest newsletter to get the newest coupon codes.

Since we ship orders within 2 business days, Automated Order Acknowledgements will be emailed accordingly. If you need the invoice after the package has been delivered, please reach us at 440-914-0530 with the order number. An invoice can be emailed to you upon request.

We offer free shipping on Packaging, Safety, and Janitorial & Sanitation Supplies. On Medical Products, free shipping is offered when the total exceeds $149.99

We ship anywhere in the continental United States.

For shipment orders outside the continental United States, (Hawaii, Alaska, Puerto Rico) please contact us at 1-800-456-2467 to get shipping quotes.

There are multiple ways to track your orders—please see below.

1. PackagingSuppliesBymail.com will email a shipment confirmation notification for all orders that ship via USPS, UPS, UPS SurePost, or LTL (Less than Truckload: Pallet Orders). This email contains all the information necessary to track your shipment.
2. Orders can be tracked on our website with an Order Id, Email Address, or Tracking No.
3. Simply call our customer service department at 1-800-456-2467. One of our representatives will be happy to help you!

The orders typically ship via UPS Ground, UPS SurePost, USPS, or LTL. It usually takes anywhere from 2 - 5 business days for the delivery of your package. For overnight express, please call us at 1-800-456-2467 to place your order and we can ship accordingly.

For expedited shipping please call us at 1-800-456-2467.

Business days in transit from SOLON, OH 44139

Please call us at 440-914-0530 to help cancel your order. Our business hours are Monday - Friday from 8 am to 5 pm.

If the order is not invoiced in our system, you will be allowed to change the address.

To provide quality products at competitive prices, we source from various vendors. We hold high standards for our vendor partners regarding the integrity of our products. We understand that customers may prefer the specific brand they obtained on their previous order, however, we are generally unable to fulfill specific brand requests.

Our industry is constantly changing at a rapid pace – sometimes we adjust our prices to continue to be competitive within the market. These adjustments are primarily based on the cost of raw materials along with rising freight costs.

Once your order is placed, we cannot guarantee that it can be adjusted. Please call us at 440-914-0530 to help modify your order further. Our business hours are Monday - Friday from 8 am to 5 pm.

Yes, we accept orders via phone. However, we recommend that you place orders on our website, so you can find all the items you want easily. We do accept electronic fax attachments but please give us a call at 440-914-0530 to arrange a fax option.

Yes we do, a representative from your company must complete a credit application. If approved, payments must be made by checks.

To fill out a credit application click HERE.

Yes! It is our top priority to ensure your personal information is secure! To do this we employ the best security available on the net for transmitting your personal information: SSL.

No. Your personal information is protected and not accessible to any outside companies. we do not collect information about you or your company while you are on our site.

First click on Log In, located at the top right side of the web page.

Hit the "Create an Account" button under New Customers.

Next, fill out all necessary requested information.

Hit the "Create an Account" button after filling out your information.

Your registration is now complete! Login before purchasing materials at PackagingSuppliesByMail.com.

Click the "Forgot Your Password" link under the login information. You will be directed to put your email in to retrieve your forgotten password. A reset link should be sent to this email address within a couple of minutes.

For further help, please contact 440-914-0530 and we will gladly assist you!

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CLICK HERE

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